Our Services
Customer Service Program
Looking for a way to provide worry-free customer service for your customers? Our Customer service offering covers all basic-level support surrounding your products.
- Dedicated Phone Lines, Emails & Live Chat Support: Customers can speak directly with our knowledgeable team for immediate assistance, ensuring a higher customer satisfaction rate while resolving issues before they arise.
- Advanced Customer Management Systems We utilize customer management systems to ensure a prompt response while also keeping track of inquiry trends.
- Consumer & Installer Surveys and Feedback Systems: We actively monitor feedback from both consumers and installers throughout the program, ensuring continuous improvement and satisfaction.
Technical Support Program
Even contractors can't know everything. Let us be there to help provide guidance to customers or contractor. This program is crucial in helping to create customer satisfaction and loyalty while also minimizing future installation-related warranty claims.
- Dedicated Phone Lines & Email: Customers can speak directly with our Tech team for assistance, ensuring a higher customer satisfaction rate while resolving issues before they arise.
- Websites for Technical & Marketing Information: Access a wealth of resources online, including technical specs, installation guides, marketing tools, and real-time assistance via email.
- Advance Warning System: We actively monitor feedback from both consumers and installers throughout the program, allowing us to catch manufacturing issues and information discrepancies before they cause issues
Warranty Claims Management Program
We understand that managing flooring claims requires a streamlined, effective approach. Our Claims Management Program provides a proven solution to handle warranty claims efficiently and professionally.
- Claims Processing: From initiation to review and resolution, we manage claims with speed and precision.
- Investigation & Inspection: Detailed photo journals and comprehensive reports provide clarity and accountability for every claim.
- Claims Testing: Establish cause, evaluate products, and receive expert advice with our thorough testing reports.
- Claims Summary: Get status updates, demographic insights, and analysis of failures to inform your decision-making process.
- Prevention: Access expert commentary, prevention analysis, and guidance through manuals, web pages, and forms to reduce future claims.
Samples Program
Looking for a way to provide samples to your customers? Our Sample Program offering covers all every step from start to finish.
- Dedicated Samples Website Design & Management: Customers can directly place orders
- Advanced Customer Management Systems We utilize customer management systems to ensure a prompt response while also keeping track of inquiry trends.
Private Label Products
Want to fill out your accessories program to go along with your flooring sales? From installation tools to cleaners we offer it all.
- Limited Startup costs
- Small quantity production
- Special formulations available
- Fast Turnaround
- Unique Barcode protects you from price comparison shopping
- Warehousing space and inventory control
- Prompt processing and Shipment
Product Development
Looking for something extra for your accessories program to go along with your flooring sales? Or maybe looking for a solution to an ongoing issue?From installation tools to cleaners and repair kits we offer it all.
- Market Analysis
- Product Design
- Lab Testing
- Patent Assistance
- Product Mock-ups
Questions?
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Elevate Your Flooring Business Today!
Upgrade your flooring solutions with our premium products and expert services designed for professionals like you. Boost efficiency, improve quality, and stand out from the competition. Contact us now to learn how we can help you transform your projects with cutting-edge flooring innovations!